Shipping Policy
Thank you for shopping with us!
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Times
We offer free UK shipping on all orders. Estimated delivery time is 7-14 business days after your order has been processed and shipped.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please contact us immediately at retrovault1@hotmail.com with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.
Lost or Missing Packages
If your package appears to be lost, please contact us at retrovault1@hotmail.com and we will investigate the issue with our delivery partner.